Warranty terms

All Aeromarine SRT testers are supplied with a 2-year warranty against manufacturing and firmware faults. 

In the unlikely event of a problem, the video manuals on our website provide troubleshooting advice, or you can contact us directly using the contact form on our website.

Terms of the warranty

All testers come with a 2-year warranty starting from the date of purchase of a new product.

• The warranty is non-transferable and applies solely to the original purchaser of the new product.
• The warranty is invalidated if the product is damaged through misuse and/or installed or operated incorrectly or damaged as a result of an external event such as a severe electrical surge such as caused by a lightning strike.
• The warranty is invalidated if the product is mechanically damaged, or LCD is broken while using.
• The warranty is valid if the fault is due to battery leakage of supplied batteries.
• The warranty is invalidated if the device was damaged in result of use of improper batteries, their leakage, exceeding voltage supply, etc.
• The warranty is strictly return to Aeromarine SRT for repair or replacement. In the event that the same model is not available, Aeromarine SRT shall replace with a comparable model, which offers the same or better functionality.

How to make a warranty claim?

Aeromarine SRT assures continuous customer support. In the unlikely event of a problem our customer support team is here to help and can be easily contacted by email. If your unit needs to be returned to us we will do our best to minimize the time it takes and keep you informed at all times.

• Contact your original supplier of the product, or Aeromarine SRT at web contact form.
• In order to make a warranty claim please provide us with the model, serial number and the firmware version of your product and add detailed description of the problem.
• Our service team will check the case to see if the problem can be easily resolved (for example by updating the firmware). If the issue cannot be resolved in the field, we will forward you instructions for sending us the device.
• If the device has valid warranty, it will be replaced at no additional fees.

What if my product is out of warranty?

Even if your device is out of warranty, we’re still here to provide you with full service and support. If you have a faulty product, please contact our customer support team at web contact form.

IMPORTANT: Please send us request mentioning model, serial number and the firmware version of the Tester.

Our service team will check the case to see if the problem can be easily resolved. If the issue cannot be resolved in the field, we will forward you instructions for sending us the device. The device will be repaired and fully serviced, including calibration.

Afterwards you will receive Invoice to pay for services, the unit will be returned to you with calibration certificate valid for two years, and repair warranty valid for 1 year *.

* Repair warranty is valid for 1 year if the total age of device in service does not exceed 5 years; otherwise repair warranty is 4 months.

My product has arrived damaged. What should I do?

Upon receiving your parcel, please inspect the contents immediately and carefully to ensure that everything is in good condition.

If you find that the product has been damaged during transportation or has any defects not caused by misuse, please contact your sales manager directly or use the contact form on our website.

Aeromarine SRT will replace the device free of charge and will make every effort to minimize the turnaround time.